Help

The member portal is where you register for SPG Leaders engagements, pay, download your GST invoices and manage your bookings. This guide takes you from creating your account to cancelling a booking.

Your account

You need a free member account to register for an engagement. Clicking Register on spgleaders.com takes you to the portal, and after signing in or signing up you land straight back on that engagement.

Create your account

1. Choose Create an Account on the sign-in page.
2. Enter your full name, email, mobile number (with country code, for example +91) and a password.
3. Tick that you accept the terms and privacy policy. Ticking WhatsApp updates is optional and separate.
4. Choose Create account. You are signed in straight away.

Confirm your email. We send you a link; open it and press the button on the page. You can register for engagements before confirming, but you need a confirmed address to change it later. The dashboard reminds you until it is done, and Send the link again sends a new one. The link works for 7 days.

Signing in takes your email and password. You stay signed in on that device for up to 30 days, or 7 days without a visit.

Forgotten your password? Choose Forgotten Your Password? on the sign-in page and enter your email. If an account exists, a reset link arrives within a minute or two; it works once, for 60 minutes. Setting a new password signs you out on every other device.

Your dashboard

The dashboard is your home in the portal; the SPG Leaders logo at the top always brings you back to it.

• The welcome panel shows how many engagements you are confirmed for, your next one, and anything awaiting payment, with buttons to Browse Engagements and Payments and Invoices.
• Coming up lists your next four bookings; All My Engagements shows the rest.
• Open for registration suggests up to three engagements you can still book.

The menu across the top leads to Engagements, My Engagements, Payments, Profile and this Help page. Visit spgleaders.com at the bottom takes you to the website.

Finding an engagement

Engagements lists every upcoming engagement as a card: its date, title, where and when, price, and whether registration is open. A card you have already booked shows your booking's status instead.

Click a card for the full page: what the engagement is about, the agenda and speakers, the venue or online details, and a box with the price (including GST) and what you can do:

"Only a few places left" appears when 10 or fewer remain.

Registering

A free engagement takes one click: choose Register, check the details, and choose Confirm registration. You are booked at once and a confirmation email follows.

A paid engagement

1. Choose Register and Pay. The checkout page shows the price before GST, the GST, and the total.
2. Choose your state. It is needed for your GST invoice and decides whether the GST is shown as CGST and SGST or as IGST. After your first booking the portal remembers it for next time.
3. Optionally add your company's GSTIN, company name and address, to have them on the invoice. The GSTIN must belong to the state you chose.
4. Read the cancellation policy shown and tick that you accept it.
5. Choose Pay ₹…. Your place is now held for 30 minutes while you pay.
6. Razorpay's secure window opens. Pay by UPI, card, net banking or wallet. SPG Leaders never sees your card details.
7. A short "confirming your payment" screen follows, then your booking shows as confirmed. Your confirmation and GST invoice arrive by email.

If something goes wrong

• You closed the payment window: your place stays held for the 30 minutes. Open My Engagements, choose the booking, and pay from there.
• The payment failed: you can try again on the same booking, up to three attempts.
• "We couldn't reach the payment provider" or "Paid registration is not open yet": wait a little and try again; your place is still held.
• The confirming screen keeps waiting: if your bank took the money, you are confirmed automatically, usually within minutes, and we email you. You will never be charged twice for one booking.

My Engagements

My Engagements lists your bookings under Upcoming and Past. Open one to see its status, date and place, and what you can do with it.

On a booking's page

• Joining link: for online engagements, shown here once you are confirmed. It is also in your reminder.
• Download Invoice (PDF): your GST invoice, once paid.
• Pay ₹…: shown while a payment is still to be made.
• Engagement Details: the engagement's own page.

Reminders come by email, usually 24 hours before the start, and on WhatsApp too if you opted in.

Cancelling a booking

1. Open the booking and choose Cancel Registration…. This is possible until the engagement starts.
2. The page shows what you will get back, worked out from the cancellation policy you accepted; for example 100% more than 7 days before.
3. Choose Cancel my registration. Your place is released at once.
4. Any refund reaches your original payment method, normally within 5–7 working days. You are emailed when it is issued, and a GST credit note appears under Payments.

Payments and invoices

Payments has two parts.

• Invoices: a GST tax invoice for every paid booking, with its number (for example SPG/2026-27/0012), date, amount and GST. Invoice (PDF) downloads it. A refund adds a credit note under its invoice, also as a PDF. Free engagements have no invoice.
• Payment history: every payment you made, with the engagement, amount, status and any refund on its way.

Invoices are also emailed when you pay. Keep them for your company's claims; the invoice carries your GSTIN if you entered one at checkout.

Your profile

Profile keeps your details and settings.

• Your details: name, mobile, organisation, designation, city, billing state and GSTIN, and WhatsApp updates. Change any and choose Save profile. The billing state and GSTIN fill in your next checkout. You cannot change billing details while a payment is being processed.
• Password: enter your current password and a new one, then Change password. Your other devices are signed out.
• Email address: available once your current address is confirmed. Enter the new address and your password, then Send confirmation link. Nothing changes until you open the link sent to the new address (it works for 24 hours); then you sign in with the new one.
• WhatsApp: tick or untick to get confirmations and reminders on WhatsApp as well as email.
• Close my account: tell us why and choose Request deactivation. The SPG team reviews it and emails you the outcome. You can withdraw the request until they decide. Upcoming bookings are not cancelled by it; cancel them yourself first if you will not attend.

Questions members ask

I paid but my booking is not confirmed. Give it a few minutes: payments are checked with Razorpay automatically and you are confirmed, and emailed, as soon as the money is seen. If it is still not confirmed after an hour, write to SPG Leaders with the time and amount; the team can match it in Razorpay.

Can I be charged twice? No. Every booking has one order, and clicking Pay again or opening a second tab reuses it.

I did not get the confirmation email. Check spam and promotions. Your booking and invoice are always in the portal under My Engagements and Payments.

Where is the joining link? On the booking's page once you are confirmed, and in your reminder email.

Can I send a colleague in my place? Bookings are personal to your account. Cancel yours and ask your colleague to register, or contact SPG Leaders.

How much do I get back if I cancel? It depends on how close to the start you cancel, under the policy shown at checkout. The cancel page shows the exact amount before you confirm. If SPG Leaders cancels, you always get everything back.

I want the invoice in my company's name. Add your company's GSTIN, name and address at checkout. They print on the invoice.